Privacy Policy

We collect personal information necessary to deliver our services, assess site eligibility, and manage customer accounts. We collect personal data when you voluntarily submit inquiry forms on our website or communicate with us:

• Identity & Contact Details: Full name, phone number, work email address, and job title.
• Site & Location Information: Business/venue name, street address, power outlet availability, and estimated daily foot traffic or staff count.
• Communications Data: Any messages, feedback, or records of correspondence sent to us.
• Technical & Device Information: IP address, browser type, device information, and site interaction data gathered via web cookies and site analytics.

Where reasonable and practical, we collect personal information directly from you. We may also collect data automatically when you interact with our website via web analytics tools and cookies.

We collect, hold, use, and disclose your personal information for the primary purpose of conducting our business and delivering vending solutions, including:

• Assessing site eligibility for free vending machine delivery and installation.
• Coordinating restocking, routine maintenance, and telemetry monitoring.
• Responding to customer inquiries, support requests, and refund queries.
• Sending operational updates and commercial messages in compliance with the Spam Act 2003 (Cth) (you may opt-out of marketing communications at any time via the unsubscribe link).
• Complying with our legal, tax, and regulatory obligations under Australian Commonwealth and State laws.

We do not sell, rent, or trade personal information to third parties.

We may share personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing your location (such as telemetry software providers, payment terminal operators, and delivery logistics partners). All third-party providers are required to handle your data securely and in accordance with Australian privacy laws.

Some of our software tools, cloud hosting, or telemetry services may store data on servers located outside Australia (such as in the United States or New Zealand). Where cross-border disclosure occurs, we take reasonable steps to ensure overseas recipients do not breach the APPs.

We take reasonable steps under APP 11 to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Personal information that is no longer required for any purpose is securely destroyed or de-identified.

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date:

• To Request Access or Correction: Contact our Privacy Officer at info@quickpickvending.com.au.
• Privacy Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.